We're Here to Help.

Have a question about the Remember By Journey App?

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Contact Support

Reach our team directly by email. We read every message personally.

Typically responds within 1–2 business days Send Us an Email

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Download the App

Available on the Apple and Google Play Store. Search "Remember By Journey."

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Access Code Issues

Your access code is sent via SMS/OTP to your mobile number at checkout - not by email. Didn't receive it? Contact us and we'll sort it out.

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Order Questions

Questions about your project? Email us with your order details.

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Mailing Address

4539 N 22nd St, Ste R Phoenix, Arizona 85016

Common Questions

I paid but never received my access code.

Your 6-digit access code is delivered via SMS text message (OTP ) to the mobile phone number you provided at checkout - it is not sent by email. Check that your phone number was entered correctly. If you still haven't received it within a few minutes, contact us at [email protected] with a screenshot of your order confirmation and we'll resolve it right away.

How do I download the RBJ App?

Search "Remember By Journey" in the Apple or Google Play Store. The app is free to download. Once installed, enter your 6-digit access code to unlock your lifetime access.

Can I get a refund?

All fees are non-refundable unless otherwise required by law, as stated in our Terms of Service. If you have a concern about your purchase, please contact us and we'll do our best to help.

How long does a physical book or audiobook take?

Once you submit your project, our team begins processing. After your design confirmation is approved, your project will be completed within 2–4 weeks depending on the package selected.

Accessibility

RBJ Empire, LLC is committed to ensuring that the Remember By Journey website and app are accessible to all users, including those with disabilities. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. We actively work to improve the accessibility of our site and app. If you experience any difficulty accessing any part of our website or app, or if you have suggestions for improvement, please contact us at [email protected] and we will make every effort to assist you.